Help & support

FAQs

What is the PKF hotline service?

The PKF hotline is a service that provides an avenue for you to report anonymously, or in confidence, actual or suspected incidents of unethical behaviour.

It is operated by an independent organisation named PKF Integrity Services (BMNS) Pty Ltd (“PKF”).

How do I make a report?

There are three ways you can make a report:

1. Online, by clicking “Submit Report”
2. Telephone, using the 1800 number
3. Email, using the address <a href="mailto:<<org_portal_email>>"><<org_portal_email>></a>.

What will happen with my report?

PKF will report the information you provide to nominated Disclosure Officer/s within your organisation, through a secure Disclosure Management System, and in one business day of receipt. Your identity will not be made known to your organisation unless you authorise it.

It is then the role of your organisation to assess your report and determine whether or not the information provided warrants investigation.

How do I know my report will remain confidential?

PKF are independent and have significant expertise in handling whistleblowers. We have also designed a reporting platform that further protects the confidentiality of whistleblowers.

Your organisation is not involved in the operation of the PKF hotline service or the collation of information relating to your report, that is the responsibility of PKF.

When using the service, your identity will never be made known to your organisation unless you authorise it.

Will I be contacted after making my report or to assist with any investigation?

You may be contacted after submitting your report. There is a message board function that allows you to communicate with PKF and your organisation (separately or as a group).

The organisation or PKF may wish to contact you to seek further information to assist with the investigation of your report, or to provide you with a status update or details of the outcome. There may also be instances when you either want to provide further information to your organisation or have a query.

What if I have forgotten my Report ID?

If you have forgotten your Report ID you will not be able to access the message board function. You will need to instead submit another report, in order to provide further information to your organisation or to raise a query.

What if I have forgotten my password?

You can reset your password by clicking “Login” and using your Report ID and the email address you provided when you initially submitted your report.

If you did not set up an email address, you will not be able to reset your password online. You can however call PKF using the number in “Contact Support” to retrieve your password, but will need to provide your Report ID.